Upon confirmation of delivery, customers have 30 days to return unopened products purchased from the website. As stated in our 30-day return policy, there may be a charge of up to 15% in handling and processing fees for returned orders. Accordingly, the return shipping costs will be subtracted from the total refund amount.
Customers who wish to return products should follow the instructions listed below:
Ensure that your courier of choice is reliable. As customers are held fully responsible for tracking packages returned to our warehouse, we encourage customers to hold onto delivery receipts containing the order’s unique tracking number.
Processing returns typically takes approximately 5 business days after receiving your package. However, refunds can take an additional 5-15 business days, depending on your bank. Refunds are deposited back to the original method of payment used to place the order. You’ll receive an email notification once we’ve processed your refund. Of note, non-refundable items include the incurred shipping costs from the original order.
To request an order cancelation or modify an existing order, please notify our support team right away. You may utilize the form on the “Contact Us” page or call 1-888-995-7879 during normal business hours, 9 AM-5:30 PM PST, Mon-Fri.
We hold the customer accountable for reporting any missing, damaged or defective product(s) to our support team. If reports are not made within 72 hours of receiving your order, you may not be entitled to refund compensation. For products damaged during delivery, please notify our customer service department right away or call us at 1-888-995-7879.
After adding your order to the shopping cart, select “Checkout” to begin your purchase. You will be asked to enter your contact information, including your shipping address, where your shipping costs will be verified. To skip this process for future orders, you may create an account to save your information. Before completing your order, verify that all information is correct. Upon order completion, you will be directed to the confirmation page containing your confirmation number, which will also be provided by email.
After your package is shipped, we are unable to make changes to your order. However, you can place a request to change your delivery address with your courier (UPS, USPS, etc.).
Tracking information for your order will be sent to you via email once your package ships out. Use the “track my order” link to stay up-to-date with the status of your order. You may also use your RESTORIN account to track your order.
Order processing typically takes 2-3 business days before the order is shipped out. Multiple shipping methods will be available to you. Shipping costs vary depending on order size, delivery address, and chosen shipping method. The total cost of the order will appear before you check out.
Note: We do not ship orders on weekends or holidays. Orders may also be delayed due to COVID-19 restrictions. We respect your cooperation and patience during these times.
We encourage customers to email our support team (firstname.lastname@example.org) with non-urgent issues or queries that require more detailed responses. Such requests should include information like your order number and order date. You may call us directly at 1-888-995-7879 during normal business hours for any urgent requests. Our goal is to resolve requests as efficiently and quickly as possible.
Delays may occur for requests sent over weekends and national holidays, so please allow our support team to respond accordingly.